Shipping policy
We want you to love what you ordered from My Store — and if something's not right, our returns process is built to be simple. Before we get to that, here's the quick version of how orders leave our warehouse.
Order Processing & Shipping
- Orders are processed within 1-2 business days of purchase.
- Transit time typically runs 3-8 business days depending on your location.
- Shipping cost is calculated at checkout; qualifying orders may ship free once a minimum order value is reached.
- A tracking link is emailed as soon as your order ships — please allow up to 24 hours for tracking data to populate.
- Entered the wrong address? Contact service@peakmod.shop right away. We can update it before dispatch, but once a package ships we're unable to redirect it.
Returns
You have 30 days from the delivery date to start a return. Items must be unused, in their original packaging, and in resalable condition. To begin, email service@peakmod.shop with your order number and the reason for return, and we'll send you next steps.
- Refunds: issued to your original payment method within 5-7 business days after we receive and inspect the returned item.
- Exchanges: want a different size or style instead? Let us know when you request your return and we'll prioritize getting the replacement out.
- Damaged or incorrect items: if your order arrives damaged or isn't what you ordered, email service@peakmod.shop with a photo within 30 days of delivery — we'll send a replacement or full refund at no cost to you, no return shipping required.
Have a question about an order? Reach us anytime at service@peakmod.shop or visit peakmod.shop — we're happy to help.